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In a world of management buzzwords, Total Quality Management (TQM) is a
management philosophy that’s here to stay. Properly implemented it
dramatically changes the way that business is done. Poorly implemented it
can damage the development of your organization and your competitiveness
and create serious barriers to successful management.
Essentials of Total Quality Management provides you with:
• An understanding of the thinking behind TQM and its development
• The key concepts of Deming, Juran, Crosby, Ishikawa and Taguchi,
clearly explained
• How to rate your organization and the differences between a total
quality company and a traditional organization
• Ideas, techniques and advice on how to take Total Quality forward in
your organization.
The Smart Management Guides Series offers practical guidance, with helpful
tips and checklists, in a range of essential business skills. With each
title providing an instant grounding in a key area, they’re ideal for
today’s busy manager. Other titles in the series include: Managing
Through Change, Empowering the Self-Directed Team, Unlocking Peak
Performance, Managing Your Boss, and Essential Presentation Skills.
Reviews
'explains simply and precisely the background and thinking around Total
Quality Management or TQM.' Office Secretary
'a good introduction to the field, with a clear, easy to read style.'
Supply Management
'Morehouse captures [the writings of the major TQM gurus] well, making the
book handy for those wanting liberal TQM philosophy blended with practical
tips.' Chemistry in Britain
'This small book will enable readers to quickly understand what Total
Quality Management is all about.' Aslib Book Guide
'It is ideally suited to anyone contemplating using the concept within
their company to achieve better working practices and especially useful
for the employees of major companies' Executive Engineer
Contents
TQM - Overview of modern quality principles and practices; TQM - Origin of
modern quality principles and practices; The quality gurus; Current state
of the quality movement; What companies are saying about TQM; Options for
the future.
North America: National Seminars Group.
£17.00 ISBN: 0 566 07829 5 1996 136 pages Paperback
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