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Information technology is one of the most common management functions
to be outsourced. It is also one of the most complex.
Whether you are a supplier or a customer, it is vital to have a properly
negotiated formal contract between yourself and the other party if you are
entering into an outsourcing arrangement. A good contract needs careful
planning and this book provides a comprehensive guide to the whole
process.
It starts with structuring the contract and then covers services required,
staff, location, software, costs, management liaison, allowing for change,
security, duration, termination and other vital provisions. There is also
advice relating to public procurement and choosing a supplier.
All parties involved in outsourcing contracts need access to well informed
and competent legal advice. Rachel Burnett’s book offers just that.
Reviews
'…offers well informed and competent legal advice' Management Services
'…easy to read and conversational…a useful primer' Supply Management
'…a practical guide for any director or manager who is involved in
outsourcing IT, written from first hand professional experience.' IMIS
Journal
'…should enable readers to set firm foundations under their outsourcing
hall of cards.' Computer Weekly
'…above all, this book comprises a practical approach to the complex
issues which have to be addressed.' Library Association Record
'This handy volume signposts the pitfalls which are likely to be met most
frequently, and provides a useful strategy for avoiding them.' New Law
Journal
‘…the clarity and thoroughness, the sense that in this book we have a
writer completely in control of the subject matter, means that this is a
book that can be an invaluale partner to anyone either remotely or closely
involved in outsourcing…could literally save you much time and money.'
Electronic Library
'... anyone faced with an IT outsourcing exercise will obtain an excellent
grounding from this book. It covers the issues thoroughly and effectively,
while being well strauctured and eminently readable.' Managing Information
'... well presented and easy to follow ... could be read by both lawyers
and their clients.' IT Law Today
'For those who are wanting to find out more about outsourcing or who are
stepping forward for the first time this book is going to be essential
reading ... value for money because it is clearly written, informative and
well produced. It will be a useful book for the professional academic and
helpful background reading for the serious student. Time spent reading
this book will be repaid in becoming better informed and/or more fit to
enter the outsourcing arena.' Journal of Documentation
'As one who has recent management experience in an outsourcing project,
though not specifically IT related, I can commend this comprehensive text
by a practising solicitor as being of immense value, both in exploring the
processes that need to be addressed and the potential ;pitfalls of
contract service agreements and performance ...though the book
specifically relates to IT, much of it is generic and is not only of value
to the para legal staff retained by most organisations but to many others
concerned with the principles and the practice of outsourced operations.
The index provides a comprehensive summary which should be of wide
interest to any manager contemplating or embracing an outsourcing contract
and I suspect it will even be of value to those providing outsourced
services.' Program
'The most important early consideration, surprisingly for both client and
contractor, is what happens at the end of the contract … The author
covers these points admirably and offers sound guidance on other
potentially troublesome areas … The main contractual aspects are not the
sole province of this useful volume. There is sound advice on service
specifications, service level agreements (SLAs) and management of problems
that arise during the course of the contract, carrying a clear message
that in the event of failure, the client should be seeking compensation,
not penalties … The reviewer is employed in the IT service industry and
found the book helpful and enlightening.' British Journal of
Administrative Management, May/June 2001
Contents
Foreword - Ron McQuaker; Introduction; Contract Planning, Structuring and
Negotiating; Selecting a Supplier; Public Procurement; Services and
Service Level Agreements; Premises, Equipment and Human Resources;
Transfer of Staff; Software; Costs and Charges; Management Liaison and
Review; Allowing for Change; Confidentiality and Security; Contract
Duration, Termination and Effect of Termination; Redressing Fault and
Failure; Conclusion; Index.
About the Author
Rachel Burnett is Head of Commercial IT Law, a Partner at specialist IP/IT
law firm, Bristows.
£61.00 / US$104.95 ISBN: 0 566 07698 5 1998 262
pages Hardback
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- United Kingdom
