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Outsourcing is growing at a phenomenal rate. Eastman Kodak, General
Motors, Rank Xerox, British Aerospace, and Rolls Royce are among many
companies to have contracted out important, but non-core, activity. The
British government has even outsourced the principal computing functions
in the Departments of Inland Revenue and Social Services. Even small
companies are increasingly seeing outsourcing as a means of making the
most of their more limited resources.
But how do you know whether it is right for your organization? What
benefits are on offer and how do you ensure you realize them? How do you
begin to construct a value-for-money agreement or determine a basis for
pricing? What are the risks, and how do you recognize and manage them?
Because every organization’s needs are different, informed answers to
these questions have been difficult to come by.
Robert White and Barry James are experts with more than 35 years of
experience in this field. The Outsourcing Manual is the first fully
comprehensive guide for any organization considering taking this route. It
is above all practical, with models, outline procedures, a step-by-step
guide to procurement, and standard documentation that can easily be
adapted to your organization’s requirements. There are case studies and
worked examples throughout. The four part structure takes you through:
assessment of outsourcing as a strategy for your organization; the
planning phase; implementation; and outsourcing from the supplier’s
perspective.
If you are involved in or considering outsourcing, the methodical and case
study illustrated approach of The Outsourcing Manual will equip you to
manage the process for a successful outcome.
Reviews
'a very informative handbook for practitioners considering large-scale
outsourcing of information systems ... highly recommended' Journal of
Information Technology
'Anyone unfamiliar with outsourcing who fails to study this manual before
inviting proposals from external providers will be ignoring a valuable
source of expert advice.' People Management
'Of the growing number of books on outsourcing, this appears to be the
most comprehensive.' Managing Information
'Full of useful detail' Long Range Planning
'Headings and subheadings, bullet points, numerous process maps, and the
manual's step-by-step arrangement all contribute to the reader’s growing
sense that this outsourcing challenge just might be manageable' American
Reference Books Annual
'... recommended to any company considering the possibility of
outsourcing.' Logistics Focus
Contents
Introduction. Part 1 Think First!: Introduction to Part 1; Setting clear
objectives; Assessing the potential for internal performance improvement;
The implications for user business units; Managing the constituency; Risks
and their management. Part 2 Preparation - The Key to a Good Job:
Introduction to Part 2; The procurement process; Project planning and
resources; Agreement packaging; Defining the service requirement; Human
resources; Assets; Charging formulae; The contract; Models for evaluating
proposals; Model for evaluating relationships; The Statement of Service
Requirement. Part 3 Procuring the Agreement and Managing its
Implementation: Introduction to Part 3; Making a market; Negotiation
approach and checklist; Contract management process overview;
Implementation management. Part 4 The Suppliers’ Perspective - Three
Case Studies: Introduction to Part 4. Appendices: Illustrative project
plan; Sample reference questionnaire; Contract management process
overview; Illustrative implementation plan; Index.
About the Authors
Robert White and Barry James are directors of outsourcing specialists
Lucidus Ltd based near Oxford. Robert White’s varied career includes
managing and selling outsourcing services for the Hoskyns Group prior to
establishing his own consultancy practice. Barry James has worked in
outsourcing for more than twenty years, first with the Hoskyns Group and
later with Andersen Consulting.
£72.00 / US$124.95 ISBN: 0 566 07834 1 1996 320
pages Hardback
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