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This book comprehensively explores all of the underlying issues and
elements which, together, constitute one of the most successful quality
and management programmes upon which companies such as Motorola and GE
base their success Six Sigma.
The author was directly involved in implementing Six Sigma quality
principles and practices into a European division of GE Capital, deploying
this initiative in an entirely service-oriented business for the first
time. Drawing from and reflecting on his experience, Geoff Tennant
develops a reasoned exploration of the benefits that Six Sigma offers to
any organization and what can be expected from start to finish. He
investigates the relationship between Six Sigma and quality, customer
satisfaction, business processes and organizational structure, statistics
and analysis and process improvement methodologies. Aimed at quality
professionals, senior management and directors, as well as practitioners
and students of Six Sigma, Six Sigma: SPC and TQM in Manufacturing and
Services provides an in-depth but highly readable insight into the quality
initiative that is certain to sweep European companies as it has large and
global American corporations.
Reviews
The book provides an in-depth insight into this quality initiative.
Works Management, 2001
A valuable tool for managers, consultants, internal and external
auditors and for all who are interested in how to establish a well
functioning quality management system
In the opinion of this reviewer,
Chapter Four, "Understanding the customer", is a
"must" for anyone in the quality business. ISO News, May/June
2001
This book offers straightforward, practical advice for those wishing to
discover more about what a six sigma project involves
for those
wishing to find out more about six sigma and its implementation, this book
hits the mark. The layout is clear with key points neatly bulleted,
allowing for quick reference without unnecessary wading through chapters
of text to find crucial pieces of information. The summaries at the end of
each chapter reinforce the main learning points and allow the reader to
get to grips with a complex subject. Quality World, July 2001
Contents
Introduction; The development of quality; What is Six Sigma? Understanding
an organization; Understanding the customer; The vision and benefit of Six
Sigma; Implementing Six Sigma in practice; Looking to the future;
Appendices; Index.
About the Author
A graduate of Imperial College, Geoff Tennant began his career as a
science teacher, later gaining experience developing commercial and
industrial computer systems. Recently he spent three years as a Master
Black Belt for GE Capital in the role of Quality Project Manager. He is
currently an independent management consultant specializing in strategy
and Six Sigma.
£49.50 / US$84.95 ISBN: 0 566 08374 4 January 2001 160
pages Hardback
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