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Outsourcing is undoubtedly one of the most important developments of
recent years in the way organizations are managed. The scale of the
movement - and the range of functions involved - has grown immeasurably in
recent years and is increasing at a remarkable rate. Yet confusion and
misunderstanding still surround it.
This timely book charts the rise and rise of the outsourcing phenomenon in
business and the public sector.
The authors examine both the 'why' and the 'how' and describe the
experience of numerous organizations which have taken the outsourcing
route. They examine the advantages, the possibilities and the pitfalls.
Which activities lend themselves to contracting out? Which never should
be? What are the criteria for deciding? How do you select suitable
subcontractors - and control them? These and many other questions are
addressed with the aid of real-life case studies. The tone is practical
throughout, and the book contains detailed guidance on legal and personnel
aspects of the subject, including a model contract and a methodology for
evaluating an outsourcing proposal.
No organization should embark on a programme of outsourcing without a
careful study of this book.
Reviews
'... a book that will appeal to hard-pressed managers - something which
can be picked up and quickly consulted on particular aspects of the
subject.' People Management
'This timely, practical book describes the outsourcing phenomenon that has
occurred to date, and offers guidance into selecting which functions
should be outsourced, and how to go about it.' Manufacturing Management
'... a very practical book that contains a great deal of useful
information.' Managing Information
'... a sound and practical guide to the whole outsourcing industry ... a
useful book for those wanting a good introduction to the subject.' IBM
System User
'Provides valuable basic guidance for both organizations and employees in
this critical area, which is of increasing importance in almost all
sectors.' Long Range Planning
'... Rothery and Robertson do a fine job of isolating the main factors in
making internal-external decisions.' Supply Management
'the book that heads the Institute of Management’s list of those most
borrowed from their management library.' The Antidote
Contents
Part I The Outsourcing Process: Introduction to Part I; The new drivers;
Make it or buy it?; Benchmarking; Possible pitfalls; What can be
outsourced - and what can’t; Is outsourcing a one-way street?; Getting
started. Part II Outsourcing In Action: Introduction to Part II; Market
testing; Information technology; The business process; Building and
property management; Contract manufacturing; Catering; The automotive
industry; Other sectors; The Body Shop and the Lane Group; IBM; Digital.
Appendices: The service level agreement; A people transition plan; Legal
aspects of outsourcing; Methodology for a company outsourcing appraisal;
Index.
About the Authors
Before becoming a full time technical writer, Brian Rothery worked as a
computer systems engineer, a senior manager, a journalist and a press
officer for a national agency. He has written numerous articles and more
than a dozen books, including the bestselling ISO 9000 and BS7750.
Ian Robertson specializes in advising organizations on the use and
management of information technology. He has been in sales and marketing
management with IBM and in consultancy with Coopers & Lybrand. Ian is
currently head of Oracle Corporation’s Managed Services consultancy
practice based in Bracknell, UK.
£53.00 / US$94.95 ISBN: 0 566 07515 6 1995 256 pages
Hardback
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