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Handbook
of Outsourcing, The
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25 % DISCOUNT |
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Order Here >>>>> One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. The Handbook of Outsourcing is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing project, or for revisiting existing operations. The Handbook explores some of the new areas for outsourcing, after traditional targets such as IT and finance. There are also chapters on how to increase satisfaction and success levels for clients and providers; how insourcing is returning as a strategy; the role of knowledge management in outsourcing; how to develop those key staff retained in an outsourced operation and what outsourcing looks like from the employee's perspective; the long term impact of outsourcing, including the effects of technology and the impact on wage levels; the legal aspects of outsourcing, risk management and mitigation. The Handbook includes a series of developed case studies showing successes as well as failures and drawing the learning lessons out for the reader to apply in their own situation. About the Authors This is an advance announcement of a forthcoming title to be published by Gower and details are subject to change. Contact Gower for confirmation of the expected publication date, for further details about the content or for other information relating to this title.
£95.00 / US$165.00 ISBN: 0 566 08624 7 October 2005 c.
300 pages Hardback
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